Creating Support Package

To create a support package to upload to a ticket on the PrimeKey Support Portal, do the following:

  1. Using the SSH key that you selected when procuring the instance, SSH into the EJBCA Enterprise Cloud instance using the username ec2-user:

    # ssh -i ssh-key.pem ec2-user@<elastic-ip-fqdn>.compute-1.amazonaws.com

  2. Run the command sudo su to get elevated privileges:

    # sudo su
  3. Change to the /opt/PrimeKey/support directory.

    # cd /opt/PrimeKey/support
  4. Run the support-package.sh script. 

    # ./support-package.sh
  5. This will output a file in the "/opt/PrimeKey/support/support_files" directory
  6. Copy this file to the /home/ec2-user/directory so it can be copied off easily with SCP.  In this case the file was named "support-ec2-34-196-178-86.compute-1.amazonaws.com-1557788145.tar.gz"
    # cp support_files/support-ec2-34-196-178-86.compute-1.amazonaws.com-1557788145.tar.gz /home/ec2-user/
  7. Use a program such as WinSCP or CyberDuck to SCP the file off of the instance.
  8. Create a ticket at support.primekey.com and upload this file to the ticket.